Transaction Guide

Steps to Follow for Your Orders

1.⁠ ⁠Select the products you want to buy and add them to your cart.
Examine the features of the products you want to buy at https://www.kiperinturkiye.com/, select the products you like and then add them to your cart.

2.⁠ ⁠Determine Your Delivery Address
You can choose an address you have previously saved as your delivery address or add a new address. You can change the address before your order is shipped.

3.⁠ ⁠Choose Your Payment Method
Choose one of the payment methods offered to you, either by bank transfer or credit card.

4.⁠ ⁠Order Summary
Before confirming your order, check the information you entered in the order summary area and change any you want.

5.⁠ ⁠Complete Your Order
Once you are sure that the information you have provided is correct, you can complete your order by reading and checking the boxes indicating that you accept the “Preliminary Information Form” and “Distance Sales Agreement” and then clicking the “Complete Order” button.

Contractual Information Regarding Your Order Placed Through https://www.kiperinturkiye.com/
The “Preliminary Information Form” and “Distance Sales Agreement” created between you and https://www.kiperinturkiye.com/ regarding electronic commerce are stored electronically for 3 years.

Actions You Can Take After Your Order Is Confirmed

1.⁠ ⁠Address Change
If you place an order to the wrong address, you can change your billing and shipping address on the "My Purchases" page using the "Edit Address" tab before your order is shipped.

2.⁠ ⁠Cancellation and Refund
If you want to cancel your order completely and reverse the transaction, you can cancel it immediately after the order from the "My Shopping" page. You can also initiate your return transactions by using the "My Shopping" page to return delivered orders.

3.⁠ ⁠Correction of Errors That May Occur During the Order Process
Before completing your order, the total amount you will pay for the products you will receive, including VAT and shipping costs, is clearly shown under the "Order Summary" heading. If you review the order summary and want to change any information or think it is incorrect, you can make changes on the "My Cart" page by clicking the "My Cart" tab; if you want to make changes to the delivery information, you can make the necessary address changes by clicking the "Edit Address" tab. After the edits are made, you can proceed to the payment step by clicking the "Continue" tab.

Protection of Personal Data
We process and keep confidential the personal data obtained from our consumers due to electronic commerce transactions in full compliance with the Personal Data Protection Law No. 6698. You can access detailed information on the processing of personal data, privacy policy and cookies here (NOTE: When you click on the word “here”, the text on the internet page https://www.kiperinturkiye.com/pages/gizlilik-ve-guvenlik can be viewed in a pop-up window).

Alternative Dispute Resolution Mechanisms
In case of any disputes that may arise, the Consumer Arbitration Committee or Consumer Court in your place of residence or where the consumer transaction was made has jurisdiction, depending on the monetary value of the dispute.